Why choose us to be your GP surgery?

At Richford Gate, you can decide how best to receive your care. When making your appointment, we will honour your preference for in-person, phone or digitally delivered care. We believe in-person care is best, though we recognise many patients find the convenience of phone or digital care suitable to them. In some circumstances, your doctor may ask you to attend an in-person appointment if there is a clinical need for this.

You can request an appointment online using PATCHs, our online consultation tool, a trained clinician will review your request the same working day and communicate with you how best to proceed, with routine and urgent appointments available.

You can also access urgent appointments by calling the surgery from 8:15AM and using our call-back function, so you don’t have to wait in a queue. Our reception team will call you back as soon as they can.

We provide additional appointments on Wednesday evenings and Saturdays.

We have streamlined our registration process to be fully online. You can read more about this and sign up here. Please do bring photo ID and proof of address when you attend for your first appointment.

In addition to appointments, our online consultation tool PATCHs allows you to make other administrative requests such as medical certificates.

Using the NHS app, Richford Gate patients can access their GP medical record, test results and order repeat prescriptions. This streamlines your repeat prescription service and empowers you to know more about your own health.

Care for a loved one who can’t use the app themselves? If you are the registered next of kin, you can register for proxy access.

We have been providing GP services to Hammersmith, Shepherd’s Bush, Fulham and Chiswick residents for over 25 years and are proud that our leadership has been rated “outstanding” by the CQC at their last inspection.

We are proud to be consistently high achieving in the Quality Outcomes Framework, a measure of good care set by the NHS.

We also have an active medical research team, with specialist expertise in this area within the practice and our Primary Care Network, allowing us to engage in the wider advancement of healthcare.

We provide a number of specialist clinics at the surgery, including but not limited to, diabetes care, menopause and for our most frail, elderly patients.

Our clinical pharmacy team can support you with managing chronic illnesses such as high blood pressure, cholesterol and chronic kidney disease.

We also have close links with Imperial College Healthcare, our local hospital group, with streamlined access for advice and referrals in areas such as child health, elderly care and dermatology.

We are proud to offer holistic lifestyle support with a lifestyle-medicine accredited GP and in-house health coaches. The health coaching team work with you to support with issues such as weight loss and chronic pain. Enquire at reception or at your next routine appointment.

We are pleased we perform consistently well in national GP patient surveys. 90% of our patients felt listened to and treated with care and concern at our last survey. Your experience matters to us, and we are always trying to improve our services. We have an active patient participation group, and we respond directly to feedback from patients, carers and professionals.