You can contact us three different ways:
- Online – Using PATCHs you can request a pre-booked routine appointment, or make an administrative request e.g. a sick certificate. You can use PATCHs on behalf of someone else if you are their next of kin, for patients who are not digitally literate our reception team can help complete the form over the phone.
- By phone – From 8.15am, Monday to Friday for same-day appointments, use our call-back function to avoid waiting in a queue. Same-day appointments are first-come first-served.
- In person – Great to answer general queries. Please note, we are not able to book an appointment on the spot if you walk in. If you need an appointment, please call or use PATCHs.
Please be aware we are a training practice, see more information regarding this here
Appointment types
In order to manage daily demand, and also be able to look after patients with long term conditions, we offer different appointments:
Urgent appointments
Please contact us by phone. You should be available to come in to see our duty doctor between 8:30am and 1pm or 2pm and 6pm that day. If you cannot come in that day a different type of appointment will be better for you. The GP will only be able to deal with your urgent query.
GP appointments
Same-day appointments are bookable by phone, PATCHs can be used to pre-book a routine appointment in advance. You can choose a face-to-face appointment or telephone call, face-to-face is best if you are feeling unwell.
General queries regarding your care
Please submit your query using PATCHs. If we need to book an appointment to answer it, we will get back to you, normally a phone call is best unless there is a clinical need for a face-to-face review.
Long-term conditions
Bookable through PATCHs or by phone. Our pharmacy team are here to help you manage your long-term condition. Don’t forget to book your annual review for:
- High blood pressure
- Asthma
- Chronic obstructive pulmonary disease (COPD)
- Chronic kidney disease (CKD)
Specialist GP appointments
Our GPs also run regular specialist clinics for diabetes, mental health, patients with learning difficulties and our most frail, elderly patients. To book your annual review, our admin team will contact you.
Mum and baby 6-8 week check-up
Face-to-face appointments with the GP to see how mum and baby are doing after birth. Bookable through PATCHs or by phone.
Home visits
For patients who are permanently housebound. Urgent visits are added to the duty doctor’s clinic that day. Routine, planned visits are booked by our frailty team
Saturday appointments
On Saturdays, Richford Gate GPs offer appointments at Brook Green Medical Centre, Bute Gardens, London W6 7EG. These appointments are available to be pre-booked via PATCHs or by phone on Fridays.