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How we use your information’

  • We collect and hold data about you for the purpose of providing safe and effective healthcare
  • Your information may be shared with our partner organisations to audit services and help provide you with better care
  • Information sharing is subject to strict agreements on how it is used
  • We will only share your information outside of our partner organisations with your consent*
  • If you are happy with how we use your information you do not need to do anything
  • If you do not want your information to be used for any purpose beyond providing your care please let us know so we can code your record appropriately
  • You can object to sharing information with other health care providers but if this limits your treatment options we will tell you
  • Our guiding principle is that we are holding your information in the strictest confidence
  • For more information about who are our partner organisations and how your data is used please see the privacy notice on our website or ask at reception

 *Unless the health & safety of others is at risk, the law requires it or it is required to carry out a statutory function

Your information, what you need to know

This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this.

Why we collect information about you

Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare and help us to protect your safety.

We collect and hold data for providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form.

The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments.

Details we collect about you

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, A&E, etc.). These records help to provide you with the best possible healthcare.

Records which this GP Practice may hold about you include the following:

  • Details about you, such as your address and next of kin
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments,
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations, such as laboratory tests, x-rays,
  • Relevant information from other health professionals, relatives or your carers

How we keep your information confidential and safe

Everyone working for our organisation is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes advised with consent given by the patient, unless there are other circumstances covered by the law. The NHS Digital Code of Practice on Confidential Information applies to all NHS staff and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All our staff are expected to make sure information is kept confidential and receive regular training on how to do this.

This general practice works with NHS clinical pharmacists and NHS pharmacy technicians to help optimise our prescribing.  Use of medicines has increased over the years and many people are prescribed more than one medicine.  The potential for avoidable side-effects, drug interactions and waste is considerable, and working with NHS clinical pharmacists and pharmacy technicians helps us to minimise these risks. NHS clinical pharmacists and technicians view patient’s records when undertaking this work.


The lawful basis for the information processing the work outlined above entails is: processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller.


The ‘condition for processing’ is: processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Data subject State law or pursuant to contract with a health professional.


We hope you will understand the value of this work in helping to keep you safe, optimising the prescriptions we write and minimising avoidable waste of resources that could pay for other treatments, but you have the right to object to the work outlined above.

Improving Access to Care

Quality Improvement Programme




We know appointments are overloaded, waiting times are long, staff are stressed. We want to improve access to care for patients, and to reduce staff stress.


What is it?

We’ve been measuring what happens at the really busy early morning phone call period, and gathering ideas for a new system of working to improve access to care, reduce waiting times.


The main problem is early morning calls and appointment demand.


The top five identified sources causing this bottleneck are:

  • Script Request 
  • Test Results
  • Letter Request
  • Variability in action by Health Care Professionals e.g. charges, appts
  • Appointment embargoes being overridden by doctors booking ahead for patients reducing availability on the day


Thank you for the many ideas from patients and staff that we have had for changes that may benefit us all.


We are analysing the results of the measurements and taking advice from researchers and other practices who have had success in improving access to care and reducing staff stress.


What will the process be?

We will make a  series of small changes over the summer, measuring again, and keeping the good changes, and dropping the ones that don’t work.



Please note: We have reviewed and changed our appointments system

Blood test appointments can now be made online. Please go to the appointments page for further details.

Richford Gate Medical Practice

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Take the Friends and Family Test Click HERE

 Please note:

In order to be able to contact our patients about results/appointments it is important that we have an up to date mobile number can you please ensure that you update your number with reception.


Please note:

We do not provide online services for Under16's

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