From 18th September 2017, our telephone consultation and emergency appointment system is changing. Our receptionist will ask a few details about your call so that the duty doctor can ensure that your call is responded to by the most appropriate person. The duty doctor will arrange either an emergency or routine appointment or a call back from a GP or other healthcare professional
We are pleased to announce that we have 2 new permanent GP's, Dr Amy Watson and Dr Anna Paes who joined in August this year. We would also like to welcome Dr Zahida Banu who is covering Dr Georgina Hawkesworth whilst she is on maternity leave.
Dr Georgina Hawkesworth is currently on Maternity Leave
Dr Jens Foell's patients have been reallocated to other doctors within the practice. Please check with reception who your allocated doctor now is the next time you attend the surgery.
We now have a practice pharmacist employed called Zaneta who can perform medication reviews and other checks like pill check rather than having to wait for a GP appointment. Appointments can be made either by ringing the surgery or by booking an online appointment
Examples of appropriate appointments:
- BP medication check
- Pulse and medication check
- Medication review
- Pill/contraception review
- Appointments regarding a medication/prescription query
Zaneta is still gaining experience & is therefore unable to review the following and if you need this, please book an appointment with a GP as usual.
- Mental Health reviews
- Cancer care reviews
- Pregnant women
- Children, young adults under 21
- Palliative care reviews
- Patients wanting to start a new medication
Please note that doctors can no longer sign UK passport applications as per passport service advice
Blood test appointments can now be made online. Please go to the appointments page for further details.
Please note that on-line services are not available to under 16's
Book Appointments On-Line
We are pleased to announce a new on-line booking system and improved repeat prescribing service. Please download the Systm One Online Services Registration Form and bring it to the surgery with photo-id. We will then issue you with a unique login name and password. This service is NOT available to under 16's
If you have received a text message from us asking you to complete an asthma questionnaire, please click HERE.
You said......We did
During 2016 we have changed our appointment system. You can now book an appointment 4 weeks in advance and the on the day appointments can now be booked from 0815 for both morning and afternoon appointments
You wanted more appointments in the evenings and at weekends........we introduced an evening clinic, saturday morning surgery and a pre-bookable early morning telephone clinic.
You wanted more flexibility in our appointment system...............we reviewed our system against neighbouring practices and changed the balance between pre-bookeable and bookeble on the day. We have also increased capacity in the afternoons.
See 'have your say' for more details of our patient group.
Have we got your most up-to-date mobile number?
Please make sure we have an up-do-date mobile number. That way we can send you appointment reminders and know how to get in touch with you urgently. If you are unsure you can submit your contact details by clicking HERE.
Friends and Family Test
We are dedicated to improving the treatment you receive at our practice. The new Friends and Family Test asks you to complete a quick survey. If we have your mobile number you will receive a text message after your next visit and you can text your responses to the survery questions. If you would rather complete on-line please follow the link below. We will share the feedback with our patient group.
Take our Friends and Family Test Here
There is a lot in the media about demenita and we are committed to helping patients who are worried about memory loss and other associated conditions. Plesase speak to your GP who would be very happy to complete a short dementia assessment. If you would like to know more about dementia and memory loss please click HERE.
Care Quality Commission Richford Gate rated as 'GOOD'
We are very grateful to members of our patient group and many other patients who gave of their time to meet Inspectors from the Care Quality Commission (CQC) on Wednesday 1st October. The report has been published and can be read in full by clicking HERE.
Contraception and Sexual Health Services
We offer a full range of contraceptive services here at Richford Gate. Clinics are run at flexible times including evenings and saturdays. Please note that the clinics include smears, pregnancy testing as well as a full range of contractive services. Please click HERE for full details. Please note that the service is not run directly by the practice and you should phone the clinic direct on 020 8237 2340.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 16/11/2017)